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Q1: Are you a manufacturer or a trading company?

We are a leading manufacturer of dental burs and dental carbide cutters in China. Our company covers an area of about 8,000 square meters, employs more than 100 staff, and has 50 sets of special processing equipment for dental burs.

 

Q2: What is the material of your product?

Dental burs are made of solid carbide or tungsten carbide and stainless steel welding material.

Generally speaking, the material of small head diameter products is usually solid carbide, and the material of big head diameter products is tungsten carbide and stainless steel welding material.

 

Q3: What kind of machine do you use for production?

The main processing machine we use is the patented 5-axis CNC tool grinder MK608 which was independently designed and developed by ourself. It has functions such as automatic measurement, automatic clamping, and CNC precision machining. The repeated positioning accuracy is 0.005mm, and the pass rate of processing is over 99.5%.

 

Q4: Do your products have CE or FDA certificate?

Yes, we currently have FDA certificate, CFDA certificate, and export sales certificate(FSC). CE and ISO13485 are being applied, and the certificates are expected to be obtained in 2024.

 

Q5: How long does it take on average to develop a sample?

If it is a standard product, usually samples can be provided at any time. If it is a non-standard product, after you provide the product drawing or sample, our samples can generally be completed within one month.

 

Q6: Do you provide samples of your products? Is there any charge for samples? Who will bear the freight?

1. We provide samples of regular products, and the quantity is 10 pieces for each model

2. Samples are charged, but the amount will be deducted if we receive your bulk order within 3 months

3. We will bear the freight of samples in China mainland

 

Q7: What is the MOQ of your products?

The MOQ for ready products is 1 box(100 pieces/box), and the MOQ for products without stock is 10,000 pieces.

 

Q8: What types of packages and labels do you have?

There are two kinds of packages, blister and plastic box, for you to choose. You can use “Rising” label or neutral label.

 

Q9: How about the price term of your products?

The price we provide is the EXW price. It’s free shipping in China mainland for orders over 1000 RMB, and we can send goods abroad with freight at destination or we can help you contact a suitable forwarder. We will pay the freight on your behalf, and no commission fee will be charged.

 

Q10: What are your payment methods? How long is the payment term?

We only support domestic corporate payment and foreign payments to foreign exchange designated accounts. 

Payment usually requires a 30%-50% deposit when placing an order, and the balance payment is paid before shipment.

 

Q11: How long is the lead time for an order?

Small batches with stock orders will be issued within 2 working days according to the customer level;

For customized or mass orders, the delivery date is calculated according to the order quantity;

Since the delivery date varies greatly depending on the product model, order quantity, production schedule, etc., Please refer to the final delivery date calculated by our sales staff.

 

Q12: How can I place an order?

1. Select the products you need in our store or through our E-catalog;

2. Contact us by email, phone, WhatsApp or Wechat, and tell us the product model and quantity you need; at the same time, please provide your company's relevant qualifications and your contact information. 

3. After receiving your order, we will give you a quotation and delivery date. If you agree with the quotation and delivery date, we will make a PI and send it to you for confirmation.

4. Arrange your payment according to the payment term agreed

5. We will arrange production and shipment in an orderly manner according to the contract

 

Q13: Can we use our own forwarder to ship the goods?

Sure. In addition, if you need, we can also provide the information of our cooperative freight forwarder for reference.

 

Q14: What shipping methods do you have? How long is the shipping time?

Because burs are not bulky items, they are small in weight but high in value, so they are usually delivered by express delivery such as DHL, FedEx, UPS, TNT, etc. The delivery time is generally 5-7 days, and it is fast and relatively safe.

If you have a designated forwarder, we can also send the goods to your forwarder.

 

Q15: How to pay for the freight?

If you have a forwarder in China mainland, we can send the goods to your forwarder. The domestic freight is borne by us, and the international freight is borne by the customer.

If it is directly mailed to you or sent to your foreign freight forwarder, we can send it to you with freight at destination, or provide you with a freight forwarder. We will not charge you any handling fee, and you can pay us the freight directly along with the payment for the goods.

 

Q16: Where is your factory? Can I visit your factory?

Our factory is located in Hanzhong, a famous historical and cultural city in China, in the northwest of China. We welcome you to visit our factory at any time. If you have plans to visit our factory, please communicate with us one month in advance and inform us of your itinerary information, so that we can provide necessary assistance.

 

Q17: What are your main markets?

As one of the earliest dental bur manufacturers in China, after more than 20 years of development, our customers are all over North America, South America, East Asia, Southeast Asia, Russia and many European countries and regions. According to the needs of customers in different countries, we can provide customized products and services.

 

Q18: What can you buy from us?

At present, our products include carbide burs (FG, RA, HP), CNC carbide cutters, nail cutters, osteology, neurology and spine drills, special shaped cutters, etc. During 2023 to 2024, we plan to produce related products of implant drills.

 

Q19: How about your warranty and after-sales?

All of our products come with a 100% Satisfaction Guarantee. If for any reason you are not satisfied with any of our products, we will be more than happy to exchange or refund your money. We only ask you to return the products you are not satisfied with and provide feedback so that we can further improve our products to meet your needs.

 

Q20: Can you provide certificate of origin (C/O)?

Yes. If you need, we can provide the certificate of origin for you when shipping.

 

Q21: How do you guarantee the quality?

We have a rigorous QC team, which controls from the pre-production sequence. Our products are produced in strict accordance with ISO standards. Before leaving the factory, there will be many professional inspections and tests such as bending resistance, appearance, size, concentricity, cutting force, and durability. , to ensure that the delivered products are 100% qualified.

 

Q22: Why do we buy from Ruixin instead of other suppliers? What are your advantages?

1. Top 3 manufacturers of dental burs in China

2. Original manufacturer of dental burs, with guaranteed quality and service

3. 6 categories with 1000+ specifications to meet your different needs

4. 6 professional sales team, one-on-one service

5. Quick after-sales processing, efficient and reassured

6. Each order can apply for new product testing